Our standard maintenance contract offers you full support with a fixed response time during local business hours, five days a week. Extensions to this can be provided on an as required basis to facilitate weekend or international time zones, if and when required. To ensure you continue to secure timely and current solutions, your support package will also include Magic, the underlying database and MAJIK Enterprise modular software update options, enhancements and new releases. This ensures that your system keeps up with both technology and the needs of your business to provide you with a continued competitive advantage.
We do understand there may be adjustments required in setting up new software or migrating from your existing application. To minimise any difficulties and to ensure your questions are always answered, our help desk is backed by our suppliers' global support network. Together we will ensure that any guidance and advice you need is just a phone call away.